Aptumo is a next-generation, highly configurable customer information system (CIS) and billing solution designed specifically for water utilities and built natively on the Salesforce cloud platform. Aptumo empowers water utilities with intelligent automation and robust operational efficiency. Streamline processes, reduce costs and navigate complex data with confidence.
Whether you’re a municipal or investor-owned utility, it’s a cost-effective modern solution for the digital era. Built by the water sector for the water sector, Aptumo was designed from the ground up to meet your service needs and everyday challenges.
Aptumo is built by Echo Managed Services, the UK’s water billing system market leader.
Echo has more than 25 years of water billing experience, and a proven track record of creating high-quality, cost-effective solutions. Its products are the chosen billing solution for water utilities supplying 14 million customers across the globe.
Whether your CIS and billing software is holding you back, or you’re looking for a more innovative solution, Aptumo can help you move forward.
Native to Salesforce, Aptumo is fully configurable, flexible and scalable making implementation seamless. It’s full of rich functionality, supporting efficient operations and excellent customer service.
Offer a range of tariffs to suit all your customers’ needs
Let the customer drive when and how often their meter is read and when they are billed
Design information screens around each customer segment
Offer payment breaks, and change customer payment dates and amounts easily
Ability to bill both major and minor trade waste customers
Deliver convenient digital channels to meet your customers’ expectations
Build tailored debt recovery strategies quickly and easily to maximize results
Minimize customer effort and empower your agents to deliver fast, efficient service
Drive better insight through indepth and customizable MI and reporting
There are many advantages to choosing Aptumo as your preferred water billing solution:
Aptumo is built onthe Salesforce platform, giving you world-class data security as standard. Over 150,000 businesses already trust the platform to safeguard their data in the cloud.
Being native to Salesforce supports agility, flexibility and scalability. Its zero-integration model and 50%+ in-house configuration changes cut total ownership costs.
Be more efficient by automating and simplifying manual processes. Deliver enhanced multi-channel and self-serve options for your customers, on the platforms they already use.
Built-in powerful and configurable real-time reporting and analytics, giving you the insight you need to better service customers, manage credit and collections and drive forward change.
Aptumo is delighted to announce it is partnering with the Smart Water Summit 2025 for the first time.
Aptumo is pleased to announce its participation as a Vendor Partner of the Smart Water Summit, scheduled to take place from September 8-10 at the Sunseeker Resort, Charlotte Harbor in Florida.
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You don’t go to Innovate UtilityCX for noise - you go to cut through it.
I didn’t travel to Phoenix to be dazzled by conference hype. I went to calibrate. To observe what’s actually shifting beneath the surface of the water sector—and to ask sharper questions about how we meet this moment.
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Echo Managed Services appoints Hayley Monks as new MD
Hayley Monks joins Echo Managed Services as its new Managing Director, replacing Monica Mackintosh at the helm of the business, following Monica’s decision to take up a new external opportunity.
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Cybersecurity, resilience and the invisible backbone of trust
The American Water Works Association’s 2025 State of the Water Industry report ranks cybersecurity as the second highest priority for utilities—behind only drinking water supply protection. Over 72% of respondents call it ‘very’ to ‘critically’ important.
Yet 26% of small utilities report low to no ability to advance cybersecurity efforts.
Revolutionising customer and user experience in water utilities: Leveraging AI-driven omni-channel communication for superior efficiency and customer satisfaction
Now, more than ever before, water utilities are facing mounting pressure to enhance customer experiences while simultaneously driving operational efficiency. AI-driven omni-channel communication is emerging as a pivotal solution that not only improves customer service but also empowers employees.
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Salesforce | Pre-integrated isn’t native
Pre-integrated isn’t native—and that one distinction rewrites your entire digital future.
When vendors say they’re ‘pre-integrated’ with Salesforce, what they really mean is that their product lives somewhere else. It’s bolted on, stitched together with APIs, and reliant on sync cycles to stay up to date. That works fine until something breaks—or until your ambitions outgrow their architecture.
